Q: The button doesn’t work, I only see “An error occurred” message. What to do?
A: If by accident you encounter this:
AN ERROR OCCURRED THE PAGE YOU ARE LOOKING FOR DOES NOT EXIST
Q: I submitted my KYC form several times, do I now have a bigger chance of participating?
A: The number of submitted applications is not a factor. Only one application per user is taken into account.
Q: How do I know my data is safe?
A: The Identity Mind Global veriﬁcation engine that we employ is one of the world’s top authorization providers, keeping your data safe.
Q: How will I know if my KYC application was accepted?
A: After veriﬁed KYC, you get an email conﬁrming that your KYC data has been received. If your KYC application failed or was declined, you receive an email with instructions to repeat the process.
Q: I submitted the KYC, but no conﬁrmation email landed in my Inbox. Is now my KYC application submitted or not?
A: Refresh your Inbox or check your Spam e-mail folders. If there is still no email from our part to be found, please write us at firstname.lastname@example.org